Privacy Simply Halls

At Simply Halls (Simply Halls, we, our, us), we are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our website, platform, and services (the Platform).

We act as both a Data Controller (when handling user data for bookings, payments, and accounts) and a Data Processor (when processing data on behalf of hall owners).

If you have any questions, please contact us at support@simplyhalls.co.uk

1. What Data We Collect

We may collect the following categories of personal data:

1.1 Information You Provide Directly

  • Account information: name, email address, phone number, password
  • Booking details: event date, hall selected, purpose of hire, attendees
  • Payment information: billing details (card details are processed securely by third-party providers; we do not store your full card information)
  • Hall Owner details: organisation name, contact details, bank account details (for payouts)

1.2 Information Collected Automatically

  • Device and log data: IP address, browser type, operating system, pages viewed, access times
  • Cookies and tracking technologies: see our Cookie Policy for details

1.3 Information from Third Parties

  • Payment processors (for payment confirmations)
  • Identity verification providers (where required)

2. How We Use Your Data

  • To create and manage your account
  • To enable hall search, booking, and payments
  • To communicate booking confirmations, updates, and support messages
  • To facilitate payouts to hall owners
  • To improve and personalise the Platform
  • To comply with legal and regulatory obligations

We only process your personal data where we have a lawful basis under GDPR, such as contract necessity, legal obligation, consent, or legitimate interest.

3. Sharing of Your Data

We share your personal data only when necessary:

  • With Hall Owners: so they can manage your booking
  • With Service Providers: such as payment processors, hosting providers, IT and support services
  • With Regulators or Authorities: where legally required
  • With Third Parties in Business Transfers: if Simply Halls is merged, sold, or restructured

We do not sell your personal data.

4. International Transfers

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or UK ICO.

5. Data Retention

  • User accounts: retained until you request deletion
  • Booking and payment records: retained for 6 years for legal and tax compliance
  • Hall Owner data: retained while the hall remains listed and for a reasonable period thereafter

6. Security Measures

We use appropriate technical and organisational measures to protect your personal data, including:

  • SSL or TLS encryption for data transmission
  • Encrypted storage for sensitive data
  • Role-based access controls
  • Regular monitoring, backups, and security testing

7. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Right of Access – obtain a copy of your personal data
  • Right to Rectification – correct inaccurate or incomplete data
  • Right to Erasure – request deletion of your data (right to be forgotten)
  • Right to Restrict Processing – limit how we process your data
  • Right to Data Portability – receive your data in a structured format
  • Right to Object – object to processing based on legitimate interests or marketing
  • Right to Withdraw Consent – where consent is the legal basis

To exercise your rights, contact us at support@simplyhalls.co.uk.

8. Cookies

We use cookies and similar technologies to:

  • Improve functionality and performance
  • Remember your preferences
  • Analyse site usage
  • Deliver relevant marketing (where consented)

We are allowed to store cookies on your computer which are essential for our website to function. No permission is required for these cookies.

Non-essential cookies remember you when you return to our website and help in delivering more seamless functionality. They also help in delivering relevant content and advertising. For all non-essential cookies, we rely on your permission which is obtained by clicking “Accept” on our cookie banner.

Your cookie preference shall remain valid until either (i) your preference is updated by you, or (ii) 90 days have passed since you gave your consent; after such time the Cookies banner will appear on your next visit to our website and you will be required to confirm your cookie preferences again.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date. If significant changes are made, we will notify you via email or through the Platform.

10. Contact Information

For questions, concerns, or to exercise your rights, please contact us at support@simplyhalls.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local data protection authority.